Privacy Policy

Effective Date: July 23, 2026
Last Updated: July 23, 2026

The Assurance Network respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains the types of information we collect, how we use and share that information, how we protect it, and the privacy choices available to you.

This Privacy Policy applies to information collected through assurance-network.com, our online forms, telephone calls, emails, text messages, appointments, advertising campaigns, and other interactions with The Assurance Network.

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

Contact Information

• Name
• Mailing address
• Email address
• Telephone number
• Preferred method of contact

Personal and Household Information

• Date of birth or age
• ZIP code, county, and state
• Marital status
• Household and dependent information
• Employment and retirement information

Insurance and Health Information

When necessary to assist you with an insurance request, we may collect:

• Current insurance coverage
• Requested coverage
• Medicare eligibility or enrollment information
• Prescription medication information
• Healthcare provider and preferred pharmacy information
• Tobacco-use information
• Health-related information you voluntarily provide
• Policy, premium, beneficiary, or insurance application information
• Other information needed to prepare a quote, determine potential eligibility, or assist with enrollment

Please do not submit Social Security numbers, banking information, credit card information, or other highly sensitive information through a general contact form unless the form specifically requests the information and provides a secure method for submitting it.

Communications and Appointment Information

We may collect:

• Information submitted through contact, quote, or appointment forms
• The reason for your inquiry
• Appointment preferences
• Records of emails, text messages, and telephone communications
• Notes related to your insurance request or existing coverage

Telephone calls may be recorded or monitored for quality assurance, training, documentation, or compliance purposes where permitted by law. When required, callers will be notified that a call may be recorded.

Website and Device Information

When you visit our website, we or our service providers may automatically collect:

• IP address
• Browser and device type
• Operating system
• Approximate geographic location
• Referring website or advertisement
• Pages visited
• Links or buttons clicked
• Date, time, and duration of visits
• Advertising and website interaction information
• Cookie or device identifiers

1. How We Collect Information

We may collect information:

• Directly from you through our website, telephone calls, emails, text messages, appointments, applications, and other communications
• From a family member, authorized representative, or referral source
• From insurance carriers and their authorized representatives
• Through insurance quoting and enrollment platforms
• Through healthcare marketplaces or government programs when authorized
• From service providers that help us operate our business
• Through cookies, pixels, analytics services, and similar technologies
• From advertising platforms when you interact with one of our advertisements
• From publicly available or legally obtained sources

2. How We Use Information

We may use personal information to:

• Respond to questions and requests
• Contact you about an inquiry, appointment, quote, or requested service
• Learn about your insurance needs
• Compare insurance options from multiple insurance carriers
• Determine potential eligibility for insurance products or programs
• Prepare quotes and coverage comparisons
• Assist with applications, enrollment, renewals, and policy servicing
• Provide support before and after enrollment
• Communicate information about your coverage or requested services
• Send appointment confirmations and reminders
• Maintain accurate business and client records
• Provide educational information and marketing communications when permitted
• Improve our website, advertising, services, and customer experience
• Measure the effectiveness of our advertisements
• Prevent fraud and protect our business, website, clients, and systems
• Comply with carrier, licensing, legal, contractual, and regulatory requirements
• Establish, exercise, or defend legal claims

Providing information does not guarantee eligibility, approval, enrollment, coverage, benefits, or a particular insurance rate.

3. How We Share Information

We may share personal information when reasonably necessary with:

• Licensed insurance agents and advisors assisting with your request
• Insurance carriers and their authorized representatives
• Insurance quoting and enrollment platforms
• Healthcare marketplaces and government programs when authorized
• Vendors that provide website hosting, scheduling, customer relationship management, communications, document processing, data storage, analytics, advertising, security, or technical support
• Professional advisors, auditors, compliance professionals, and legal counsel
• Government agencies, regulators, law enforcement, courts, or other parties when required or permitted by law
• A successor organization in connection with a merger, acquisition, financing, reorganization, sale, or transfer of all or part of our business

Service providers are permitted to receive information only as reasonably necessary to perform services on our behalf, subject to their agreements and applicable law.

4. Sale and Sharing of Personal Information

The Assurance Network does not sell personal information for money.

We may share limited website, browser, device, and advertising-interaction information with analytics and advertising providers, including Google and Meta. Some state privacy laws may define this activity as “sharing,” “targeted advertising,” or a “sale” of personal information, even when no money is exchanged.

Where required by law, you may opt out of targeted advertising or certain uses of advertising cookies through the cookie-preference tool on our website or by contacting us.

We do not sell, rent, or share mobile telephone numbers or text-message consent information with third parties or affiliates for their independent marketing or promotional purposes. Mobile information may be provided to service providers that help us deliver communications, but only as necessary to provide those services.

5. Cookies, Analytics, and Online Advertising

The Assurance Network uses cookies, pixels, and similar technologies to:

• Operate and secure the website
• Remember website preferences
• Understand how visitors use the website
• Improve website functionality and performance
• Determine how visitors found our website
• Measure the effectiveness of advertising
• Deliver or measure relevant online advertisements

Cookies are small files or identifiers placed on a browser or device. We do not manually place these files. The website tools and services we use may place them automatically.

Google Analytics

We use Google Analytics to understand website traffic and how visitors interact with our website. Google Analytics may collect information such as pages visited, time spent on the website, browser type, device type, approximate location, and referring website.

Google may process this information according to its own privacy policies.

Meta/Facebook Pixel

We use the Meta/Facebook Pixel to measure the effectiveness of advertisements, understand actions taken after someone views or clicks an advertisement, and create or improve advertising audiences.

Meta may receive information about your browser, device, website activity, and interaction with our advertisements. Meta may process this information according to its own privacy policies.

Cookie Choices

You may use the cookie-preference tool on our website to:

• Accept all cookies
• Reject nonessential cookies
• Manage analytics cookies
• Manage advertising cookies

Essential cookies may remain active because they are necessary for security or basic website functions.

You may also configure your browser to block or delete cookies. Blocking cookies may affect the availability or operation of certain website features.

Where required by applicable law, nonessential analytics and advertising technologies will not be activated until the visitor provides the appropriate consent.

6. Telephone, Email, and Text Communications

When you provide your telephone number or email address, you authorize The Assurance Network and its representatives to contact you regarding your inquiry, appointment, quote, application, policy, or requested services.

If you separately agree to receive marketing communications, we may contact you by telephone, email, or text message as permitted by law.

For text messages:

• Message frequency may vary
• Message and data rates may apply
• Consent is not a condition of purchasing insurance or receiving services
• Reply STOP to opt out
• Reply HELP for assistance

You may unsubscribe from marketing emails by using the unsubscribe link included in the email or by contacting us.

Opting out of marketing communications does not prevent us from responding to a current request or sending nonmarketing communications related to an appointment, application, policy, or existing business relationship, where permitted by law.

7. Sensitive Health and Insurance Information

Information concerning your health, medications, healthcare providers, Medicare status, insurance coverage, finances, or beneficiaries may be considered sensitive.

We use sensitive information only as reasonably necessary to:

• Respond to your authorized request
• Prepare an insurance quote
• Determine potential eligibility
• Assist with an application or enrollment
• Service an insurance policy
• Meet legal, carrier, contractual, or regulatory requirements

Submitting health or insurance information through our website does not create a doctor-patient or attorney-client relationship.

The Assurance Network is an independent insurance agency and may not be a HIPAA-covered entity in every situation. When information is protected by HIPAA or another applicable privacy law, we handle it according to the requirements of that law.

8. Information Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include:

• Access controls
• Password-protected systems
• Secure service providers
• Staff privacy and security procedures
• Appropriate record-retention and disposal practices

No website, email system, telephone system, database, or electronic transmission can be guaranteed to be completely secure. You should use caution when sending sensitive information electronically.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

• Respond to your request
• Provide insurance-related assistance
• Maintain our relationship with you
• Service an application or policy
• Maintain required business records
• Meet insurance-carrier, licensing, contractual, legal, and regulatory obligations
• Prevent fraud
• Resolve disputes
• Establish or defend legal claims

When information is no longer reasonably required, it may be securely deleted, destroyed, or anonymized according to our retention practices and applicable law.

10. Your Privacy Rights and Choices

Depending on where you live and the laws that apply, you may have the right to request that we:

• Confirm whether we process personal information about you
• Provide access to certain personal information
• Correct inaccurate personal information
• Delete certain personal information
• Provide a copy of certain information
• Limit or object to certain uses of personal information
• Opt you out of targeted advertising or certain data sharing
• Withdraw previously provided consent
• Stop sending marketing communications
• Review an appeal concerning a privacy request

These rights may be subject to exceptions. For example, we may retain information needed to satisfy insurance-servicing, legal, regulatory, recordkeeping, fraud-prevention, or contractual obligations.

To submit a privacy request, email hello@assurance-network.com with the subject line “Privacy Request.”

Please include:

• Your name
• Your email address or telephone number
• Your state of residence
• A description of your request

We may need to verify your identity before completing the request. An authorized agent may submit a request when permitted by law, but we may require proof of authorization.

You will not be unlawfully discriminated against for exercising an applicable privacy right.

11. State Privacy Rights

Residents of Virginia and other states may have additional rights under applicable state privacy laws.

The availability of these rights depends on the law, the type of information involved, applicable thresholds, and any legal exemptions. Certain information maintained in connection with insurance products or regulated insurance activities may be governed by separate federal or state privacy requirements.

If we deny a privacy request, you may request an appeal by emailing hello@assurance-network.com with the subject line “Privacy Request Appeal.”

12. Children’s Privacy

Our website and services are not directed toward children under 13, and we do not knowingly collect personal information directly from children under 13 without authorization from a parent or legal guardian.

Parents and legal guardians may provide information about dependent children when requesting family insurance coverage or assistance.

If you believe a child submitted personal information without proper authorization, contact us so we can review and, when appropriate, delete the information.

13. Third-Party Websites and Services

Our website may contain links to:

• Insurance carriers
• Healthcare marketplaces
• Government agencies
• Enrollment platforms
• Social-media websites
• Scheduling services
• Other third-party websites or resources

The Assurance Network does not control and is not responsible for the content, security, availability, or privacy practices of third-party websites and services.

We encourage you to review the privacy policy of each third party before submitting personal information.

14. Do Not Track and Browser Privacy Signals

Some browsers provide “Do Not Track” settings or other privacy signals. There is not currently one universally accepted standard for responding to all such signals.

Where required by applicable law and supported by our website technology, we will process legally recognized browser-based opt-out preference signals. You may also use our cookie-preference tool to manage analytics and advertising technologies.

15. Medicare Disclaimer

The Assurance Network is an independent insurance agency. We are not affiliated with or endorsed by the United States government, the federal Medicare program, or any government agency.

We do not offer every plan available in every area. The information you provide may be used to connect you with a licensed insurance agent who can discuss available insurance options.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, services, technology, advertising practices, business operations, or legal obligations.

When the policy is updated, the revised version will be posted on this page with a new “Last Updated” date. Material changes may also be communicated through the website or another appropriate method.

17. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy request, contact:

The Assurance Network
P.O. Box 2564
Chester, VA 23831
Email: hello@assurance-network.com
Telephone: 804-299-4075
Website: assurance-network.com